Returns & Exchanges Policy
Ratan Cart — A brand of Antar Art Private Limited
Eligibility for Return & Exchange
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Returns and exchanges are accepted within 7 days of the delivery date.
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Items must be in original condition — unused, unwashed, and with all original packaging, tags, and invoices intact.
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A return or exchange request will not be accepted if the product is damaged due to misuse or washed.
Return Policy
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If you’re not satisfied with your purchase, you can return it for store credit (we do not offer cash or bank refunds).
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Once the returned item is received and passes our inspection, a store credit coupon will be sent to you via email.
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Return shipping cost is to be borne by the customer, except in cases of quality defect/damage.
Non-Returnable Items
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Gifting section products are not eligible for return, exchange, or refund.
Exchange Policy
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You may exchange a product for a different size, color, or style within 7 days of delivery.
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If the new item is of lower value, a store credit will be issued for the difference.
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If the new item is of higher value, you’ll need to pay the difference.
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Shipping for exchange will be arranged once your request is confirmed and eligibility verified.
How to Request a Return or Exchange
Please contact our customer care team with the following details:
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Order number
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Date of transaction
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Delivery address
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Image(s) of the item and original packaging
Contact Options:
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Call: +91 9216169433 (Monday – Saturday, 10:30 AM to 5:30 PM IST)
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Email: support@antarart.com
In Case of Damaged or Defective Products
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Return the item in complete original packaging, including:
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Invoice, tags, labels, authenticity cards, bags, boxes, hangers, etc.
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A free reverse pickup will be arranged from the invoice address.
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Once received, the item will undergo a quality check:
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If it passes inspection, a replacement will be sent within standard shipping timelines.
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If a replacement is unavailable, a store credit will be issued for the full value.
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Coupon & Store Credit Policy
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If your return does not involve an exchange, you will receive a store credit coupon valid for 6 months.
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For promotional events (e.g., Summer Sale), coupon validity will be specified separately.
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Store credit can be redeemed on our website or at Ratan Cart stores.
Processing Time
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Please allow up to 5 business days from the date we receive your return for processing.
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You will be notified via email or SMS once the return/exchange is processed.
Important Notes
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We do not offer international shipping or returns from outside India.
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Products that are returned without meeting eligibility (used, damaged, or missing original packaging) will not be accepted.
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Store credit is non-transferable and cannot be converted into cash.
Still Have Questions?
We’re here to help.
Email us at: support@antarart.com
Call us at: +91 9216169433
Thank you for shopping with Ratan Cart!
We appreciate your trust and support.